faq

Gift Baskets
Our gift baskets are bespoke made by hand in the UK. The items enclosed in the basket may differ slightly to those pictured/listed due to stock availability at time of order. However, items enclosed would be similar and of the same value or of a higher value.

Faulty Goods
In the rare event of you encountering a fault with any item purchased from us, please ensure you call us prior to returning the item, so we can advise what the policy is relating to that particular item. Manufacturer’s faulty returns policies vary, so we would need to advise you accordingly in the event of a fault. For cars seats and wheeled goods we advise the consumer should call the manufacturers careline number (which will be provided with the item) as they will be able to deal with any problems or faults relating to the item directly - For example, they may send out replacement parts directly which we do not hold. Consumers who buy Cosatto should note they MUST register on the Cosatto website within  weeks of purchase.

Defects

If the Company is not notified in writing of any defect within 3 days of delivery, the buyer shall be deemed to have examined and accepted the goods in good condition and free from any defects and supplied in accordance with all the specifications of the order. The Company's liability for consequential loss shall not exceed the invoice value of the defective goods.

Subject as expressly provided in these conditions, and except where the goods are sold to a person dealing as a consumer, (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest permitted by law.